Channels
Bots, contacts, flows and translations are channel-agnostic. Delivery is not. Every connector declares exactly which capabilities it supports, restricts or cannot offer — and the builder warns you before you publish something a channel will reject.
Full bot API with commands, menus, inline keyboards and webhooks.
Cloud API. Template messages required outside the 24-hour session window.
Messaging API for professional accounts. Limited rich formatting.
Persistent menu, quick replies and carousels supported.
Depends on the access tier of the available X API.
Shared inbox integration for team conversations.
Embeddable widget with full rich-message support.
Send and receive messages over a signed HTTP API.
Outbound events to any HTTPS endpoint.
Connector architecture prepared. Not yet released.
Connector architecture prepared. Not yet released.
Connector architecture prepared. Not yet released.
Text only. No buttons or media.
Threaded email conversations.
Connector architecture prepared.
Connector architecture prepared.
Requires verified account and regional approval.
Expose bot tools to MCP-compatible clients.
| Capability | Telegram | Instagram Direct | Facebook Messenger | X Direct Messages | Front | Web chat widget | REST API | Generic webhooks | Slack | Microsoft Teams | Discord | SMS | LINE | Viber | MCP servers | |||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Commands | Supported | Not supported No native command syntax. | Not supported | Restricted Slash commands via the command menu. | Not supported | Not supported | Supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Persistent menu | Supported | Not supported | Restricted Ice breakers only. | Supported | Not supported | Not supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Buttons | Supported | Restricted Maximum three reply buttons. | Restricted | Supported | Restricted Depends on API tier. | Not supported | Supported | Supported Rendered by the consuming client. | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Quick replies | Supported | Supported | Supported | Supported | Restricted | Not supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Carousels | Restricted Rendered as media groups. | Restricted Template carousels only. | Supported | Supported | Not supported | Not supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Media | Supported | Supported | Supported | Supported | Restricted | Supported | Supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Message editing | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Message deletion | Restricted Within 48 hours. | Restricted Within 15 minutes. | Restricted | Restricted | Not supported | Not supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Reactions | Supported | Supported | Supported | Supported | Not supported | Not supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Read receipts | Not supported Not exposed by the Bot API. | Supported | Supported | Supported | Supported | Not supported | Supported | Restricted | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Typing indicators | Supported | Not supported | Supported | Supported | Supported | Not supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Authentication buttons | Supported | Supported Authentication template category. | Not supported | Restricted | Not supported | Not supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Webhooks | Supported | Supported | Supported | Supported | Restricted Account Activity API access required. | Supported | Supported | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Broadcasts | Restricted Rate limited to 30 messages per second. | Restricted Approved templates only. | Not supported Outside 24-hour window not permitted. | Restricted Message tags required. | Not supported | Not supported | Restricted Only while the widget session is open. | Supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Group conversations | Supported | Not supported | Not supported | Not supported | Not supported | Supported Shared inbox threads. | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| User profile fields | Restricted Username and language code only. | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |